Return Policy

RETURN POLICY

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or an exchange.

To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in its original packaging. To complete the return we require a receipt or proof of purchase. Please do not return the purchase to the manufacturer.

PRODUCTS THAT CANNOT BE RETURNED

Some types of merchandise cannot be returned:

  • Personalised and made-to-order products, such as any item produced with a name, initials or lettering chosen by the customer. These are made specifically for you and cannot be resold.
  • Items returned without their original packaging, or used, fitted, cut or modified.
  • Gift cards and downloadable software.
  • Certain health and personal care products, and any item sealed for hygiene reasons once the seal is broken.
  • Perishable goods, hazardous materials, flammable liquids and gases.

PARTIAL REFUNDS

There are some situations where only a partial refund will be granted, if applicable: any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error; and any item returned more than 30 days after delivery.

REFUNDS

Once your return is received and inspected, we will send you an email to confirm that we have received it and to tell you whether your refund has been approved or denied. If approved, the refund is processed and credited automatically to your original payment method.

DELAYED OR MISSING REFUNDS

If you have not yet received a refund, check your bank account again, then contact your credit card company, as it may take some time before the refund is officially posted. Then contact your bank, as there is often a processing delay. If you have done all of this and still have not received your refund, contact us at info.cubbie@gmail.com.

SALE OR PROMOTIONAL ITEMS

Sale and promotional items can be returned on the same terms as regular-priced items, within 30 days of delivery.

HOW TO START A RETURN

Email info.cubbie@gmail.com with your order number and the item you would like to return. We reply with the return address and the next steps. Please do not send anything back before you have received the return address from us, as parcels sent to any other address cannot be traced.

REPLACEMENTS

We replace items only if they are defective or damaged on arrival. If you wish to exchange an item for another of the same type, send an email to info.cubbie@gmail.com.

GIFTS

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund is sent to the gift giver.

RETURN SHIPPING

The cost of returning an item is the responsibility of the customer and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time it takes for your exchanged product to reach you may vary. For any item worth more than 75 pounds we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.