Shipping Policy

SHIPPING POLICY

Our team does everything possible to deliver your order as soon as possible. Once your order has been registered, it is generally dispatched within 1 to 2 business days of payment being received. You should then allow 7 to 14 days for delivery.

If you have not received anything after 21 days, please contact us by email at info.cubbie@gmail.com with your order number and we will open an investigation with the carrier.

SHIPPING COSTS

We offer two delivery options, both shown at checkout before you pay:

• 📦 Standard Home Delivery — £2.60
• 🚀 Priority Home Delivery — £4.60

The rate applies to the whole order, whatever the number of items. The full amount you will pay is always shown at checkout before you confirm the order.

TRACKING

Every order is sent with tracking. As soon as your parcel leaves our warehouse you receive an email with the tracking number and a link to follow it. Tracking information can take up to 48 hours to show its first update.

DELIVERY COUNTRIES

We currently deliver to the United Kingdom, the United States, Canada, Australia and New Zealand. If your country does not appear at checkout, we are not able to deliver there at this time.

DELIVERY ADDRESS

Please check your delivery address carefully before confirming your order. We cannot be held responsible for a parcel delivered to an address entered incorrectly by the customer. If you notice a mistake, contact us as soon as possible and we will try to correct it before dispatch.

CUSTOMS AND IMPORT DUTIES

Orders delivered outside the country of dispatch may be subject to customs duties or import taxes set by the destination country. These charges are the responsibility of the customer and are not included in the price paid on this website.

DAMAGED PARCELS

If your parcel arrives damaged, keep the packaging and send us photographs within 48 hours of delivery so that we can resolve it with you.